Very good, By NY Customer
This rug arrived last night. Ordering rugs online is a bit of a gamble. The colors on the monitor are never exact and one never knows what the piece is going to feel like. On my monitor, this rug appeared golden brown in one photo and light oatmeal in another. I was in the market for something in the neutral brown family but liked the pattern, materials and price well enough to change my design. The actual color is exactly what I had in mind originally - sort of a light mocha brown - not at all the shade reflected in ANY of the online photos. And the rug is FAR softer than I expected. So this gamble turned out far better than expected! I'm looking forward to seeing how it wears. I should note that I received a confirmation e-mail immediately after placing my order. However, I never received a follow up e-mail indicating the rug had shipped. I ordered on a Sunday and as online orders from most companies ship within 24-48 hours, I followed up with a call to the 800 number on Thursday. The woman I spoke with knew nothing and seemed to have a hard time locating the order. She said she'd have to call me back with information. I never received a call, but I the rug arrived within 24 hours of hanging up with her - via FedEx!