Shipping & Delivery

We ship out most orders from our Los Angeles Warehouse via Fedex or UPS within 1 to 2 days. However, custom-made rugs, which require longer lead-time, can take between 4-13 days for production and delivery. A customer service representative will contact you should there be any changes to the estimated time frame specified above. Please note that items ordered together may not arrive in the same package. Large items will be shipped via freight carriers. If you require an unusual delivery method, such as carrying products up many flights of stairs, there may be an additional surcharge charged to you by the freight carrier .
We cannot ship to APO or FPO addresses, or to Guam.

Canada

All items on our website will ship from the United States. All prices shown are in U.S. dollars. Please add 2-4 weeks for delivery. Please note that rush delivery is not available to Canada.

Rush Deliveries

Additional charges will apply for rush deliveries. For details, please contact our customer service department via e-mail or call (800) 601-6062 or (323) 233-6000. You can also fax us at (323) 233-6655 for further details.