The following comments were posted by customers who have bought products through our store. We provide these real responses from customers to provide solid proof that we take our business seriously, and that we value every customer individually. We make a sincere effort to provide our patrons with quality products and services while maintaining simplicity and courtesy.
Surnames have been excluded for our customers' privacy.
For more information, see our Company Policy.
"First of all I was amazed at how quickly the beautiful Jute rug was delivered. Only a few days and from the west coast to the east coast, double wrapped in protective plastic. The 8x10 looks great under dining room table on hardwood floor in beach house. Very well made and seems like it will hold up well. So pleased and will order again."
James R. - Morganton NC Oct-2014
"I am very pleased with the product quality and above all the outstanding customer service provided by Natural Home Rugs. The sisal carpet stair treads look fantastic and allow our dogs to climb the stairs without slipping. Thank you!"
Ingrid P. - Bethesda, MD Oct-2014
"The rug I ordered was the exact size I asked for. The service was helpful and the delivery was within the time frame outlined for me. The rug looks beautiful in the room."
Karen E. - Davis, CA Sept-2014
"We have now ordered three rugs from Natural Home Rugs and couldn't be happier with the quality, price, and speed of delivery. We ordered several samples in advance so we could see the true color and texture in person. The rugs we received matched the swatches exactly and it only took a few weeks to have the custom rugs delivered (unlike other places that can take months). We are very happy with our purchase and we'll definitely use Natural Home Rugs if we ever need another natural fiber rug."
Kelli J. - Houston, TX Sept-2014
"We ordered stair protectors and an area rug in the sisal fabric. The quality is top notch; none of the fibers were frayed and were tightly woven. The feel underfoot is very much like a Japanese tatami. I did not know this when I ordered but it turned out to be a pleasant surprise. It is prickly to the bare foot but not uncomfortably so. This may not appeal to everyone, so be aware of this. The rugs have a very modern but rustic look, if that makes any sense. Ordering was easy, and shipment was prompt. Great customer service, would order again!"
Mike C. - Rancho Cucamonga, CA Sept-2014
"I recently purchased a sisal rug from this company. I am very pleased with the quality and beauty of the rug. Purchased another rug from another company and I am really sorry I did. The quality of natural home rugs was superior. I would definitely order from this company again."
Cordie H. - Olympia, WA, Aug-2014
"I have ordered area rugs from a number of different suppliers for many years and none of them compare to the quality and service received from Natural Home Rugs. From the moment you place the order you can rest assured it's being handled correctly and quickly. The email communications that the order has been received and that order has been processed are greatly appreciated. The color and quality is everything it appears to be on the website, and I've never been disappointed!"
Mel P. - Monroe, CT July-2014
"The quality of Natural Home Rugs are outstanding. I started with a rug for our guest room. We now have a Natural Home Rug under our dining room table and in our family room. The sea grass and sisal rugs are high-quality and look great. I also use the 2' x 3' in my kitchen in front of the sink. They are an excellent value. I received my order the same week I placed it on-line. I have forwarded the link to many friends. "
Erin L. - Larkspur, CA July-2014
"I received my beautiful, custom-made rug much quicker than I had expected. It was packaged very well and arrived in great condition and it is perfect! I am using it not as floor rug but as a mat for my Shikibuton (Japanese futon). Love it! Will definitely order from Natural Home Rugs again. Thank you for a quality product and great customer service."
Sandra B. - LaPorte, IN June-2014
"We stumbled upon Natural Home Rugs while doing an online search for stair treads for our new hardwood floor steps. We read some of the other reviews of the products and decided to purchase a set of treads. The ordering was easy, the delivery was timely, and the product was exceptional. We bought some carpet tape (which Natural Home Rugs very clearly advised us to do) and mounted them on the steps right away. They look wonderful! We've had them about 6 months, and they still look like they did the day we bought them. We are very pleased with our purchase and would go back to Natural Home Rugs again and again for any future needs we may have. We even had family members who commented on how great they looked, and of course we recommended they buy some, too!"
Erica R. -Lancaster, PA June-2014
"I love my new seagrass area rug! I had had an old one that really looked worn. I shopped online with Natural Home Rugs after hearing about them from a friend, and I could not be happier! The rug came on time, is very well made and looks great. I highly recommend these guys!"
Susan C. May-2014
"I have ordered 3 bamboo rugs from natural home rugs throughout the years and they are by far the best quality I have seen and best value. I have tried a few others that were a little cheaper in price but the quality was no match. Everything from the shipping/packaging , customer service and most importantly, the quality was exceptional. Thank you!"
Minh T. May-2014
"My new rug from Natural Home Rugs is very good quality and looks good too. It's exactly what I wanted for my living room because it adds some subtle elegance with its neutral color and carved botanical design. Also, the price was right and it makes me feel good to know I didn't spend a fortune in order to avoid breathing petrochemicals from my rug, it's a great value. Several yarn strands have come out while vacuuming, but this hasn't taken anything away from the look of the rug. It doesn't show pet hairs which is an added plus because we have dogs. I would buy it again in a moment and would recommend it to my friends."
Kate F. May-2014
"Thank you for a great deal and a quality product properly packaged. I've waited a long time to make this purchase, and I was nervous about ordering when a return of the purchase wasn't possible. I could not be more pleased."
Judy M. Jan-2011
"The bamboo flooring in our new home was getting to be a problem for our senior dog,easily solved except for the stairs. I had almost given up finding an attractive option for a contemporary home until I found the Natural Home Rugs website with custom sisal or jute treads and matching area rugs for the landings. I ordered "Resort" with "Sienna" borders, treads, landing, top and bottom of stairs and could not be happier. And our dog moves more confidently on the stairs with some traction. I did take the advice of the website and ordered the Intertape Indoor Carpet Tape (available from several internet merchants)it is very thin and easy to work with. (Err on the side of caution and order more than you think you will need,I am happy to have one roll left over.) I would order again,and indeed plan to!"
Giselle F. Oct-10
"The overall experience with Natural Home Rugs was wonderful. I was disappointed that they did not have the rug I wanted in the correct size (as listed on their site) but since it was out of stock they contacted me and worked with me to find a suitable replacement. The quality of the rug was very good especially for such a reasonable price. I would definitely do business with them in the future!"
Judy S. Sep-2010
"I ordered and received an 8x10 seagrass rug yesterday. I wanted to say that I am so pleased with the quality and overall look of the rug. I will recommend your company to everyone I know!"
"I just received the 9x12 sisal rug I ordered from you. I cannot begin to tell you how satisfied I am. Granted, it's only been here for a few hours but so far it is exceeding my expectations. It looks to be high quality and well made. I will definitely recommend your company to anyone who asks!"
"THANK YOU FOR YOUR HELP. I RECIEVED MY ORDER AND I'M VERY IMPRESSED WITH YOUR CUSTOMER SERVICE. THE RUG IS DELIGHTFUL, JUST WHAT I WANTED. THANK YOU AGAIN!!!!"
"I just wanted to contact you to tell you how happy I am that I purchased my rugs from you. They arrived this morning and I was totally shocked. I ordered them on Tues. and received them on Saturday morning. They came by FedEx and I unwrapped them and I am soooo pleased. I have been searching for rugs in stores and on line for months and I finally found your site and purchased two Himalia (4x6 and 8x10) and an 8x10 mushroom wool shag. They are all beautiful and constructed so well. So- I thankyou for everything and I will pass on the great experience I had!!!"
"Just wanted to let you know that we just love our new rug. It is exactly what we were hoping for and very pleased with the workmanship and material. Your website is outstanding for giving good information. Thank you for providing a quality product."
Jack & Carol Jan-2010
"These rugs are absolutely the NICEST rugs I have EVER purchased in this price range. I have paid 4 times more for much lower quality rugs. Here, you do not get what you pay for....you get so much MORE!!!! I'm submitting another order very soon!"
"I am the proud and happy owner of a Sophia Shag rug. I wanted to let you know that this rug is even more beautiful than I had imagined! I have gotten more compliments on this rug than on anything else in my home :) I chose the light cream--more like a light cappuchino color--that goes perfectly with my cream bedroom furniture. Even better: it does not shed and it vacuums well. In all--it is the BEST purchase I ever made!"
Joanna K. Nov-2009
"I wish I had looked here 1st. I bought this same rug but a 5x7 at TJ Maxx for $200.00. I am an outlet shopper and really checkout what I purchase before doing so. Just wanted to let you know that your prices are very good. You probably don't receive notes just saying that sort of thing....I really love this rug. I have 3 dogs and have to watch them closely (all male), if you know what I mean!!! This rug shows nothing!!! Cleans easily too. When I take my carpet out of the family room, which will be soon, I am going to purchase a large rug from you!"
"I received my first order. These rugs are superb!!! Here's another order!"
William C. Jun-2009
"I just unpacked my rug and absolutely LOVE it! I am going to recommend your site to everyone I know. Thank you!"
Sharon R. May-2009
"I bought the white shag rug for my living room. I have a whiteleather sofa, and wanted to go with an all-white look. This rug looks absolutelyamazing, and I love to walk barefoot on the rug. This would not be a good rug for little children, or big dogs. The price was outstanding, and the shipping method was excellent, although very heavy, my doorman carried the rug to my apartment for me. It was wrapped twice, in very strong material, and the rug was shipped via FedEx and came within 3 days. I love my new rug!"
Marisa T. Mar-2009
"I bought the Washington outdoor rug to use indoors in my living room. It is a beautiful rug! Do not hesitate to purchase to use indoors. It is very elegant and durable. That durable part is important when you have pets who use the rug as their personal dining table! The rug cleans beautifully. The simplicity of the design is exactly what I was looking for. THANKS for the bargain!"
Susan W. Jan-2009
"Hi, I called Fed Ex this morning and told them I had not received my package even though their records show it was delivered 1-28-09 at 5:24pm and left at my front door. I am pleased and happy to report they actually delivered my rug at 1:10pm today 1-29-09. I love the rug. When you buy by just looking at a little picture you have no idea of the quality. This rug is absolutely beautiful. Thank you so much for your excellent packaging also. I know I will be placing more orders and I will tell my friends and relatives where I got the gorgeous rug. Thank you very much."
"I was skeptical, since Natural Home Rugs had few ratings online. The transaction, however, turned out wonderful! The jute rug looks better than it's (faded) picture online, and I can't believe I actually got a 6x9 rug under $50!! I couln't be happier."
Timothy E. Dec-2008
"Greetings! I love my Euro Shag "Marshmallow" rug and I want to thank you for the outstanding service I received when I placed my order last week. I don't remember the name of the associate who helped me, but she was great! My rug was delivered the next day as promised. I will surely recommend your company when the opportunity arises.."
Laurie S. Nov-2008
"My seagrass rug just arrived as advertised, in perfect condition, and in a very timely fashion. We appreciate the service, the fair pricing, the free shipping, and the website - informative, easy to use, and above all - what you see is what you get. In fact, we are so pleased, we have already ordered a second rug, and will recommend this site to our friends.."
Mary L. Aug-2008
"Rugs were exactly what I wanted. Shipping was fast. The next time I am in the market for this type of item, this will be my first stop to look."
Amy G. Aug-2008
"Hello. Just wanted to tell you how pleased I am with the rug I just ordered from you. It was even nicer than I expected, which makes it a very good value -- and the free shipping was a wonderful bonus. Your delivery speed was also great. Many thanks!."
Beverly P. Jun-2008
"The price of the rug was the most inexpensive I could find. I was worried that I would be compromising in quality but that was not the case. It was exactly what I was looking for, along with free shipping. The free shipping amazed me, because of the size of the rug. Excellent rug, excellent price, free shipping. What more can I say."
Kelly S. Jun-2008
"I have been searching for vinyl tile squares for months now. The only options that I have found have been cost prohibitive and/or really ugly. Natural Home provided both attractive and cost friendly options. The fact that I was able to get samples to see how my choices would look with the rest of my room was an added benefit. I have told all my friends about Natural Home and when I have to redo the next tile floor I will definitely use Natural Home."
Trudy S. May-2008
"Love it love it love it!!! The site's web design is very user friendly, the pictures are spot on re: product representation, and the prices are amazing. I was skeptical at first and wondered if I would receive my product at all (low price, fast shipping....something had to be awry). I was shocked! Local stores promised a new rug in 2-6 weeks, similar to other online stores. I received my rug from Natural Home Rugs in 4 days!!! Good quality, exactly what I wanted for the particular space, and near-immediate gratification :-) The service provided by Natural Home Rugs is beyond exceptional!"
Linda S. May-2008
"It was easy to order, the rug came when expected and the quality is terrific! Can't beat the price."
[email protected] May-08
"Very nice rug. Arrived in good shape. Quality appears to be good. I will purchase from this merchant again."
Cheryl H. Apr-2008
"Just wanted to touch base with you and let you know that this item arrived safe and sound today. A day ahead of time. Thank you so very much for not only the wonderful buy on this item but for the opportunity to do business with you. I have left you positive feedback. I will shop again when we get ready to work on the next bathroom. Have a very blessed evening."
"I purchased two rugs from you several months ago. The rugs are perfect and your delivery time was amazing. The rugs arrived well packaged and look lovely. Keep up the good work!"
Mary R.- Santa Ynez, CA Apr-2008
"Great rugs at great prices. Ive ordered twice from them and both times the rugs arrived on the promised dates. Highly recommended."
James R. - Dublin, OH Feb-2008
"I loved the free shipping and no tax. The rug is fine - just like the picture. The one option I didnt see is checking on shipping status - I like to know when the item is going to be delivered so I can make sure someone is home to receive."
Geri K . - Chicago, IL Jan-2008
"I purchased sisal remnants to make scratching posts for my cats. I recieved my order promptly and was very happy with the quality and quantity."
Janet K. - Santa Cruz, CA Jan-2008
"This was the quickest delivery I've ever experienced, and the rug pads are fine. When I need a rug I'll check the Natural Home Rug site. "
Alice - Boynton Beach, FL Nov-2007
"We ordered a swatch first which came very quickly. Then we purchased the sisal rug and delivery was prompt and exactly when they said. the rug is great and fits perfectly in our dining room. great website and service. i would highly recommend this company and if I need another rug I will definitely go to them first. especially with the free shipping and handling!!! "
Derek - Hood River, OR Oct-2007
"I have now completed purchasing three different items from this merchant. Every time I was impressed with their prompt service. I first bought a wool rug. It is excellent quality. The price was unbeatable and the free shipping was over the top. My second purchase was for a bamboo carpet. I wasnt sure it was what I needed so I emailed them. I received a prompt, informed response. Again I purchased with free shipping. How can you beat that? I also bought some bamboo shades for my son. I just handed them over, so I havent seen them, but he says theyre way better than the other ones he got from Home Depot and they were a better price with that fantastic free shipping. It is without reservation that I recommend this merchant for anyone looking for quality items at a bargain price. "
Cecilia - Placerville, CA Oct-2007
"I shopped several sites on the internet and found the best price for what I wanted here. Delivery was very prompt, the product was received as described and was carefully packaged with no damage. "
Kim - Port Charlotte, FL Sep-2007
"This is an excellent merchant. Great prices, fast shipping - I recommend them to everyone I know! "
Lynn - Boulder, COSep-2007
"I had previously ordered the same type of rug and it was backordered until September. I Googled the type of rug it was and I sure am glad it happened that way because I ended up with the same thing for about $150.00 - 200.00 less and was able to get a rug pad too! "
Jennifer - Yahoo! Shopping Aug-2007
"This is the fifth rug I have ordered from you. They wear like iron in our lakefront house and look just beautiful all the time. I would not buy these rugs from anyone else. You know how to run a great business. Your customer service and free shipping makeyou stand apart. Thank you for your quality and care."
Bonnie & Jim - WA Jul-2007
"The rug was as pictured - quality and color are outstanding. I searched and searched for a bamboo rug and no one came close to the combination of selection, quality, pricing and shipping offered by Natural Area Rugs - I highly recommend them!! "
Valerie - Yahoo! Shopping May-2007
"The rug arrived today. It is just what I wanted and much better than I expected! The shipping was very fast and it arrived in perfect condition (probably due to the care in which the wrapping was done)! Thank you so very much for all. I will be passing the word that as far as I am concerned you are the ONLY place to buy rugs from!!!! Thank you! "
Sherry - NM Apr-07
"My new rugs arrived yesterday and they are more beautiful than I expected. They were packed exceptionally well! Thank you! "
Deborah - NM Mar-2007
"I have just had a chance to unpack and place my new bamboo rug. I want to let you know how very pleased i am with the quality and beauty of this rug. It came exactly as your website described. I also appreciate the way it was packaged and shipped. The protective packaging assured no damage. I think your price is very fair; much less than many i looked at online. Thank you for this quality product I will not hesitate to recommend you to friends and would certainly purchased from your company again. "
Karen - SC Nov-2006
"Great Prices! Great Quality!! No Shipping Fees!!! "
Waits - MS Nov-2006
"Natural Home Rugs did everything that i think a superior merchant would do: sent me free samples, a coupon for 10% off, and followed through on every promise that they made on their website. I am so pleased with my purchase, and plan on ordering again really soon!! "
Olivia - GA Nov-2006
"I wanted to let you know i received the rug today. this is the best deal i have ever got on E-bay. Perfect rug, 2 day delivery. I will definitely buy from you again and i left very positive feedback. THANK YOU SOOOOO MUCH. "
Sharon - CA Nov-2006
"The entire experience from ordering to receipt of the rug pad I purchased was great.......it was shipped quickly and i couldn't be happier. Thanks!! "
Donna - CA Oct-2006
"I was able to receive a free sample prior to purchase and this made me feel at ease when making my final purchase. I was confident that my expectationswould be met and they were. Thanks. "
Julie - NC Oct-2006
"Hello! I just wanted to let you know of the wonderful customer service I have received from Gigi. She was very patient with me and all the questions I needed answered before I placed my order. I must have emailed her at least 5 times trying to make sure that I had everything right and each time she responded quickly. I had been getting very frustrated until she took over. Please see to it that Gigi receives the commendation she deserves. I, too, work in customer service and know how frustrating it can be, but it's also very nice to receive praise for a job well done. "
"Wonderful website. This was one of several sites I visited prior to making a purchase and found it very easy and direct in explaining their product. Plus, Natural Home Rugs offered a much larger binding than i found elsewhere. Also had a large selections of colors. Great product and looks incredible on my jute rug. Thanks. "
Wright - AL Aug-2006
"2nd purchase, great prices, timely FREE shipping, easy to use website. "
John - NJAug-2006
"No problems whatsoever. Good price, delivered within informed date and the rug looks great too... I would definitely buy from this merchant again. "
João - NJ May-2006
"GREAT PRODUCT AT A GREAT PRICE! SPEEDY DELIVERY! SMOOTH TRANSACTION! OVERALL AAA "
William - IN Apr-2006